Shipping Policy

Latest updated: July 15th, 2025

Order Processing Time

Orders are typically processed within 3-7 business days after payment is confirmed.

Processing time excludes weekends, Chinese national holidays, and public holidays in the recipient’s country.

*Note: During peak seasons (e.g., Black Friday, major sales events), processing time may be extended due to high order volume.

Order Status & Tracking

Once your order is placed, it progresses through the following stages:

• Pending – Order created but payment not received
• Processing – Payment received, pending internal verification. An auto email will be sent to you. Please check the shipping address, product list, and amount.
• Confirming – Order details being verified
• Confirmed – Order locked for packing (No changes or cancellation allowed from this point)
• Shipped – Order dispatched; tracking info will be sent via email
• Cancelled – Order cancelled before entering “confirmed” status
• Refunded – Refund issued to the original payment method

Important:

• To request changes or cancellation, please contact store@camthink.ai before the order reaches the Confirmed status.
• Once an order is confirmed or shipped, no further modifications or cancellations are permitted.
• If an incorrect shipping address leads to delivery failure, CamThink is not responsible, and no refund will be issued.

Shipping Methods & Estimated Delivery

Disclaimer: Delivery times are estimates and may vary based on destination, customs processing, and local courier operations.

Shipping Coverage & Limitations

We currently ship to most global destinations.

If you are unsure whether we ship to your location, please contact store@camthink.ai before placing order.

Limitations:

• Remote areas (e.g., outlying islands, rural ZIP codes) may incur additional fees or longer delivery times
• PO Boxes / Military Addresses (APO/FPO) may not be supported by express carriers. We reserve the right to cancel such orders or switch to a suitable shipping method
• A complete and valid physical address is required for all express shipping orders

Customs Duties & Import Taxes

All shipments are made under DAP (Delivered at Place) terms. This means:

• Import duties, VAT, and customs clearance fees are NOT included in your order total
• These fees are determined by your local customs authority and are the buyer’s sole responsibility
• CamThink does not collect, prepay, or refund any import-related charges

Failure to pay customs duties may result in return, abandonment, or destruction of the parcel — in such cases, no refund will be issued.

Delayed, Lost, or Damaged Shipments

CamThink is not responsible for the following after shipment:

• Courier delivery errors (e.g., lost packages)
• Delays caused by customs or third-party logistics
• Damage during transit (unless insured)

Tips for Buyers:

• Regularly track your shipment via the link provided
• For courier delays or exceptions, contact the local courier first
• For unresolved issues, reach out to store@camthink.ai, and we will assist where possible

Force Majeure & Delivery Delays

Delivery times are estimates, not guarantees. Delays may result from:

• Natural disasters, strikes, war, or pandemics
• National holidays, customs checks, or regulatory inspections
• Local courier disruptions

CamThink shall not be liable for any delays due to force majeure or unforeseen events beyond our control.

Shipping Address Requirements

To ensure successful delivery, please double-check that:

• Full name, phone number, address, postal code, and city are accurate
• Your address is deliverable by standard couriers

Incorrect, incomplete, or undeliverable addresses may result in:

• Failed delivery
• Return-to-sender (RTS) or abandonment
• Additional charges or non-refundable losses

Delivery & Acceptance

Upon receiving your package:

• Inspect the parcel before signing or accepting delivery
• If damaged, take photos immediately and notify the courier
• Refusing to check the package may void your right to file claims against courier damage

Policy Agreement

By placing an order with CamThink, you acknowledge and agree to this Shipping Policy.

CamThink reserves the right to amend this policy at any time without prior notice. The latest version shall apply to all orders.