Order Processing

Orders are shipped from China and are normally processed within 3-5 business days after payment is received.

Weekends and Chinese public holidays are excluded. Processing may take longer during peak periods. Products with a specific lead time will follow the shipping information shown on the product page.

Please confirm the product model, quantity, shipping address, recipient details, and order amount before completing payment.

Once payment is received and the order status changes to Processing, the order is confirmed and can no longer be changed or cancelled.

Order Status

• Pending — The order has been created, but payment has not been received.
• Processing — Payment has been received and the order has entered fulfillment. Changes and cancellations are no longer available.
• Shipped — The order has been dispatched. Tracking information will be sent by email.
• Cancelled — The order was cancelled before payment or fulfillment.
• Refunded — An approved refund has been returned to the original payment method.

For payment or order questions, contact store@camthink.ai.

Shipping Methods and Delivery Time

CamThink works with carriers such as DHL Express, SF, Yuntu, Yanwen, and 4PX. The available carrier depends on the destination, product type, and local shipping conditions.

Available shipping methods, shipping costs, and estimated delivery times are shown at checkout based on the delivery address.

Delivery times are estimates only. Customs clearance, local carriers, public holidays, weather, and other factors may affect the final delivery date.

Tracking information will be sent by email after the order has been shipped.

Shipping Availability

Online checkout is available only for supported destinations.

For the countries and regions listed below, online checkout is not currently available. Please contact store@camthink.ai before placing an order so that we can confirm shipping availability, cost, and delivery options.

South America
Argentina, Brazil, Chile, Peru, Venezuela

Asia
Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Georgia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kazakhstan, Kyrgyzstan, Lebanon, Maldives, Myanmar, Nepal, Pakistan, Qatar, Saudi Arabia, Syria, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan

Africa
Burkina Faso, Republic of the Congo, Democratic Republic of the Congo, Libya, Mali, Sudan

Europe
Ukraine

North America
Haiti

Shipping availability may change depending on carrier coverage, local regulations, customs requirements, and product restrictions.

DHL Express Requests

DHL Express may not be available as an online checkout option for every destination.

For faster shipping, contact store@camthink.ai to request a DHL shipping quote.

Before choosing DHL Express, the recipient should be able to:

• Complete customs clearance in the destination country
• Provide a valid tax ID or import identification number when required
• Respond to requests from DHL or local customs
• Pay applicable import duties, VAT, and clearance fees

DHL availability, cost, and estimated delivery time must be confirmed based on the destination and shipment details.

Customs Duties and Import Taxes

International orders are normally shipped under DAP — Delivered at Place terms unless otherwise agreed.

Import duties, VAT, customs clearance fees, and other local charges are not included in the order price. These charges are determined by the destination country and are the buyer's responsibility.

CamThink does not collect, prepay, reimburse, or refund customs-related charges.

The recipient may be required to provide identification, a tax number, import documents, or other information requested by the carrier or customs authority.

If the recipient does not complete customs clearance or pay the required charges, the shipment may be returned, abandoned, or destroyed. Related shipping, customs, and handling costs may not be refundable.

Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information, including:

• Full recipient name
• Valid phone number
• Complete physical address
• City, state, or province
• Postal code
• Country or region
• Tax or customs information when required

PO Boxes, APO addresses, and FPO addresses may not be supported.

Incorrect or incomplete shipping information may cause delays, failed delivery, return to sender, additional charges, or non-refundable losses.

Delayed or Lost Shipments

Delivery may be affected by:

• Customs inspections or clearance delays
• Incorrect or incomplete recipient information
• Carrier or local delivery disruptions
• Public holidays or peak shipping periods
• Severe weather or transportation issues
• The recipient's failure to respond to the carrier or customs authority

Customers should monitor the tracking information and contact the local carrier first if a delivery exception occurs.

If the carrier cannot resolve the issue, contact store@camthink.ai. CamThink will provide reasonable assistance with the enquiry, but cannot guarantee recovery, compensation, or a specific delivery date.

Damaged Shipments

Please inspect the package as soon as it is delivered.

If the package or product is damaged:

1. Take clear photos of the outer packaging before opening it.
2. Take photos or videos of the damaged product and internal packaging.
3. Keep the packaging, shipping label, and damaged product.
4. Contact the carrier and store@camthink.ai as soon as possible.

Damage claims may be subject to carrier review and available shipping insurance. Missing evidence or delayed reporting may affect claim eligibility.

Force Majeure

Delivery may be delayed, suspended, or cancelled due to circumstances outside CamThink's reasonable control, including natural disasters, severe weather, strikes, wars, government actions, customs inspections, regulatory changes, or major transportation disruptions.

CamThink is not responsible for delays or delivery failures caused by these events, except where otherwise required by applicable law.

Policy Agreement

By placing an order, you confirm that you have reviewed and agreed to this Shipping Policy.

The version published on the website at the time of purchase will apply to the order.